Open: Monday - Friday 10 a.m. to 5 p.m. EST (excluding holidays)
Use the "Ask seller a question" link on item pages
Phone us in Maryland at 301-371-9212
All Items Guaranteed as Described (see below).
Having problems using the new checkout? Just contact us for assistance! Or, if easier, phone or email orders.
PAYMENTS* - U.S. BUYERS:
Personal Checks & USPS Money Orders
Payments are due within 10 days unless prior arrangements have been made.
NOTE: For Personal Checks from New Customers, your item(s) will ship as soon as your payment has cleared.
We manually combine your items to determine the shipping cost and provide method options when able.
If more than 1 item has a shipping fee, proceed through the checkout and wait for an email with the discounted total.
SHIPPING IN THE USA:
Shipping is via USPS "First Class Mail" or "Priority Mail" with Tracking.
UPS Ground service may be used for heavy and/or oversized items.
After shipping we email a notification with the tracking number.
"First Class Mail" averages about 4-8 business days in transit.
If you need your purchase faster, please contact us for an invoice with Priority Mail shipping.
"Priority Mail" averages about 3-4 business days in transit.
At no cost to the Buyer, Insurance and Signature Confirmation may be used.
If you have any special shipping needs, please contact us!
RETURNS & GUARANTEE:
We endeavor to describe every item honestly, thoroughly which includes detailed photos, collector book references when available and to the very best of our knowledge. All items are guaranteed as described.
In the event of a mistake on our part and the item you receive was not as described or any other seller-responsible issue, it may of course be returned for a full refund.
Returns are accepted within 10 days from receipt. Please contact us within 3 days for instructions.
Local pickup is possible in Frederick, Maryland 21703. Please contact us for details and include the item name or number so we can place it on hold.
GERMAN BUYERS -- SHIPPING & PAYMENTS
Please contact us for postage costs and payment information.
Buyer is responsible for payment of VAT Taxes and any other Custom's Charges or Import Duties.
These are NoT included in the item price or shipping cost.
Contact your country's Custom's office to determine what these additional costs will be prior to purchase.
All photos, texts, descriptions and other content are the sole property of Heritage Hall Antiques.
They may not be used in whole or in part by any other party without prior written and explicit consent.