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QUESTIONS:
Please feel free to contact us by email or phone in Maryland with any questions. We consider all question important and welcome them as our goal is your complete satisfaction.
PAYMENT METHODS ACCEPTED FOR U.S. CUSTOMERS:
Personal Check, USPS Money Order or Cash in U.S. Dollars.
Cash only for pick-up items. Previous customers may also pay with a Personal Check.
Payment is due within 10 days unless prior arrangements are made.
The item(s) will be reserved for this duration.
Please include the Order Number or item name(s) with your payment.
Note: For payment by Personal Check, we may at our discretion delay shipment until your check clears which usually takes 5-7 business days.
MULTIPLE ITEM PURCHASES - COMBINED SHIPPING:
We gladly combine shipping on multiple purchases to reduce your shipping costs.
NOTE: After purchase, please wait to receive an email with a discounted total prior to mailing payment.
Of course, you can contact us for a quote prior to purchase as well.
On rare occasions an item may not be safe to combine, however, it will be stated in the listing.
SHIPPING WITHIN THE USA:
Shipping is available within the continental U.S. via USPS with Delivery Confirmation.
The item listing will indicate the specific method and cost.
Large, heavy, and over-sized items will ship UPS or Fed-Ex ground which we have found to be less costly. They do not deliver to Post Office boxes.
See above for multiple purchase discounts.
Pick up is also available in Frederick Maryland.
We ship within 1-2 business days after receipt of cleared payment.
We will send a shipping notification email with the delivery confirmation/tracking number.
USPS First Class Mail averages around 4-8 business days in transit. During the holidays, it may take longer.
USPS Priority Mail averages around 3 business days in transit.
If you need an item sooner that is being shipped First Class Mail, please contact us for a Priority Mail shipping quote.
SHIPPING TO GERMANY:
Is possible, however, please contact us for shipping quotes and payment method options.
Buyer is responsible for payment of customs duties, taxes and other fees related to importation as well as ensuring the item(s) can be imported.
DISCOUNTS:
Fellow members of "The Golden Glow of Christmas Past" are eligible for a 5% discount off the item cost (shipping costs excluded). The order must be paid for by the member and shipped to his or her address in the current Golden Glow directory. After purchase, please contact us with your member information prior to mailing payment and we will provide a discounted total.
OUR GUARANTEE:
We endeavor to describe all items honestly and to the very best of our knowledge. In the event of a mistake on our part and the item you receive is considerably different than was described, the item may of course be returned for a full refund including shipping costs.
Buyer must notify seller of intent to return within 3 days from receipt and return the item to us within 10 days from delivery shipped insured, in the original packaging and returned in the same condition as originally shipped.
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